Software Alternatives & Reviews

Yellow Messenger VS Pointel DCCM

Compare Yellow Messenger VS Pointel DCCM and see what are their differences

Yellow Messenger logo Yellow Messenger

Order anything on Chat

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Yellow Messenger Landing page
    Landing page //
    2023-07-27
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Yellow Messenger

Categories
  • Chatbots
  • CRM
  • Customer Iteraction
  • Live Chat
Website yellowmessenger.com
Platforms
-

Pointel DCCM

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Contact Center Manager
  • Contact Management
  • Genesys Cloud
Website pointel.com
Platforms
Windows Browser iOS

Yellow Messenger videos

No Yellow Messenger videos yet. You could help us improve this page by suggesting one.

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Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Yellow Messenger and Pointel DCCM)
CRM
100 100%
0% 0
Call Tracking And Analytics
Chatbots
100 100%
0% 0
Communication
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Yellow Messenger seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Yellow Messenger mentions (1)

  • World's leading AI-powered Chatbot Builder for Enterprises
    Yellow Messenger builds conversational ai powered chatbots across text and voice, in 100 languages in 30 channels for large enterprises Schedule a demo today! Source: almost 3 years ago

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

What are some alternatives?

When comparing Yellow Messenger and Pointel DCCM, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!