Software Alternatives & Reviews

X1 Search VS Pointel DCCM

Compare X1 Search VS Pointel DCCM and see what are their differences

X1 Search logo X1 Search

X1's Lightning-Fast Search Software. Premium Alternative to Windows Desktop and Outlook Search.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • X1 Search Landing page
    Landing page //
    2022-10-14
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

X1 Search videos

X1 Search 8 Introductory Video

More videos:

  • Review - Search Box with X1 Search™

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to X1 Search and Pointel DCCM)
File Manager
100 100%
0% 0
Call Center Software
0 0%
100% 100
Clipboard Manager
100 100%
0% 0
Communication
0 0%
100% 100

User comments

Share your experience with using X1 Search and Pointel DCCM. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, X1 Search seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

X1 Search mentions (2)

  • Message me for an X1 referral code. 5 referrals approved so far
    Here is the invite code. Go to x1.com and click enter invite code. Then enter this: 4tfMA5o. Source: over 2 years ago
  • Remove AD group members from differnet domains
    I have AD group where user from 3 different domains are members of. f.ex @ x1.com , @ x2.com , @ X3.com . I need to remove ad users from domain x1.com , x2.com and keep only users from x3.com . Any idea please? Source: about 3 years ago

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

What are some alternatives?

When comparing X1 Search and Pointel DCCM, you can also consider the following products

Agent Ransack - Agent Ransack is a tool for finding files and information on your hard drive fast and efficiently.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Everything by Voidtools - Everything. Locate files and folders by name instantly. Everything. Small installation file. Clean and simple user interface.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

DocFetcher - DocFetcher is a portable German/English open source desktop search application.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!