Software Alternatives & Reviews

WISMOlabs VS WeSupply Labs

Compare WISMOlabs VS WeSupply Labs and see what are their differences

WISMOlabs logo WISMOlabs

WISMOlabs Post-Purchase Experience, Communication, and Marketing platform helps businesses generate more revenue by turning tracking into revenue, reduce customer friction by always keeping your customers in the know through your brand's voice.

WeSupply Labs logo WeSupply Labs

WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
  • WISMOlabs Landing page
    Landing page //
    2023-08-30

WISMOlabs helps eCommerce Retailers provide an outstanding post-purchase experiences for customers through shipment tracking, notifications and more. It uses the period of order journey and procurement to talk to customers when they are most receptive and builds brand loyalty though personalization, intelligent marketing and by keeping your customers in the know.

Actionable analytics that comes as a part of a platform allows retailers to engage in highly personalized marketing, measure brand engagement after the purchase, and optimize delivery performance through real-time logistics visibility reporting.

We help eCommerce Retailers and Subscription box businesses to:

► Save $250K+ a Year in Cost & Support, and Reduce Order Status Inquiries by 95% within 30 days

► Generate Additional 20-30x ROI in Repeat Sales & Improved Long Term Repeat Sales Conversion Rates by 70% in 120 days

► Improve LTV by 10-100% or more

► Strengthen Brand Loyalty

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Case Studies:

► Capezio (Reduced "Where is My Order" calls from 25 a day to 0-2 a day, ROI from ads and repeat sales 10-15X)

► Tecovas (Reduced Order Status Inquiries, ROI 20-30X, post-purchase engagement 33%)

► Monoprice: ($250K in Annual Savings (headcount, support cost, other post-sales costs reductions)

► LEM Products (159% ROI in just 6 months through repeat sales and reduction of support costs + improved customer experience)

  • WeSupply Labs Landing page
    Landing page //
    2023-08-03

WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.

Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience

Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2

Supported carriers:

Direct integrations: FedEx, UPS, USPS, DHL

Over 100+ additional couriers around the world via: EasyPost & Shippo

WISMOlabs

Categories
  • Shipping and Tracking
  • Web Application Bundler
  • Business & Commerce
  • eCommerce
Website wismolabs.com
Pricing URL Official WISMOlabs Pricing
Details $-
Platforms
Web REST API BigCommerce Magento Shopify Salesforce WooCommerce X-Cart Platform Agnostic
Release Date2016-12-01

WeSupply Labs

Categories
  • eCommerce
  • Shipping and Tracking
  • Shipping And Fulfillment
  • Order Management
  • Purchase Management
  • Courier And Dispatch Management
Website wesupplylabs.com
Pricing URL Official WeSupply Labs Pricing
Details $paid Free Trial $75.0 / Monthly (Try 14 days free | 2500 shipments per month)
Platforms
Shopify Magento Web REST API Browser
Release Date-

WISMOlabs features and specs

No features have been listed yet.

WeSupply Labs features and specs

  • Estimated Delivery Dates: yes
  • Proactive Shipping Notifications: yes
  • Self Service Returns & RMA: yes
  • In-Store and Curbside Pickup: yes
  • Logistic Analytics: yes
  • Store Locator: yes
  • Branded Tracking Page: yes

WISMOlabs videos

For: eCommerce Retailers that want to drive more revenue through a great post-purchase experience

More videos:

  • Review - Monoprice Case Study: How to save $250K a year.

WeSupply Labs videos

We are WeSupply. We make package tracking and returns easy!

More videos:

  • Demo - WeSupply Overview

Category Popularity

0-100% (relative to WISMOlabs and WeSupply Labs)
Shipping and Tracking
48 48%
52% 52
Web Application Bundler
59 59%
41% 41
eCommerce
53 53%
47% 47
Business & Commerce
60 60%
40% 40

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WISMOlabs and WeSupply Labs

WISMOlabs Reviews

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WeSupply Labs Reviews

  1. Good platform for returns

    I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.

    🏁 Competitors: AfterShip, parcelLab, Narvar Ship
    👍 Pros:    Easy to use for returns|You can make refunds within the platform|Return labels works great|Great order tracking
    👎 Cons:    Login options
  2. Neat platform

    It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.

    I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.

    🏁 Competitors: Narvar Ship, AfterShip, WISMOlabs
    👍 Pros:    Accurate tracking|Customizable return scenarios|Good pricing|Easy to use|Quick onboarding
    👎 Cons:    Limited courier integrations|Returns can be complicated to set up at first

What are some alternatives?

When comparing WISMOlabs and WeSupply Labs, you can also consider the following products

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

17track - All-in-one package tracking

Shipup - Shipup turns e-Comerce deliveries into marketing. Boost your NPC and CLV reducing your call center delivery tickets. Proven track record.

Malomo - Delight customers with breathtaking tracking pages that inspire loyalty and keep customers connected to your brand.

Ship.com - Package shipping & tracking app for mobile.

PostTrack.com - Universal Parcel Tracking System