WISMOlabs helps eCommerce Retailers provide an outstanding post-purchase experiences for customers through shipment tracking, notifications and more. It uses the period of order journey and procurement to talk to customers when they are most receptive and builds brand loyalty though personalization, intelligent marketing and by keeping your customers in the know.
Actionable analytics that comes as a part of a platform allows retailers to engage in highly personalized marketing, measure brand engagement after the purchase, and optimize delivery performance through real-time logistics visibility reporting.
We help eCommerce Retailers and Subscription box businesses to:
► Save $250K+ a Year in Cost & Support, and Reduce Order Status Inquiries by 95% within 30 days
► Generate Additional 20-30x ROI in Repeat Sales & Improved Long Term Repeat Sales Conversion Rates by 70% in 120 days
► Improve LTV by 10-100% or more
► Strengthen Brand Loyalty
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Case Studies:
► Capezio (Reduced "Where is My Order" calls from 25 a day to 0-2 a day, ROI from ads and repeat sales 10-15X)
► Tecovas (Reduced Order Status Inquiries, ROI 20-30X, post-purchase engagement 33%)
► Monoprice: ($250K in Annual Savings (headcount, support cost, other post-sales costs reductions)
► LEM Products (159% ROI in just 6 months through repeat sales and reduction of support costs + improved customer experience)
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience
Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2
Supported carriers:
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Website | wismolabs.com |
Pricing URL | Official WISMOlabs Pricing |
Details $ | - |
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Release Date | 2016-12-01 |
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Website | wesupplylabs.com |
Pricing URL | Official WeSupply Labs Pricing |
Details $ | paid Free Trial $75.0 / Monthly (Try 14 days free | 2500 shipments per month) |
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Release Date | - |
No features have been listed yet.
I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.
It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.
I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.
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