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Whatfix VS HelpDocs

Compare Whatfix VS HelpDocs and see what are their differences

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Whatfix logo Whatfix

Whatfix Enterprise: Enhancing self-service capability of any web product

HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.
  • Whatfix Landing page
    Landing page //
    2023-06-14
  • HelpDocs Landing page
    Landing page //
    2023-05-07

Whatfix

Categories
  • User Engagement
  • User Onboarding And Engagement
  • Analytics
  • Web Analytics
Website whatfix.com
Pricing URL Official Whatfix Pricing
Edit details

HelpDocs

Categories
  • Customer Support
  • Customer Service
  • Help Desk
  • Form Builder
Website helpdocs.io
Pricing URL Official HelpDocs Pricing
Edit details

Whatfix videos

+ Add

Whatfix-Product-Led-Growth-Review

More videos:

  • Demo - whatfix Product Demo @ UnPluggd 7
  • Review - Why Whatfix ?

HelpDocs videos

No HelpDocs videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Whatfix and HelpDocs)

Whatfix

HelpDocs

User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Customer Support
0 0%
Customer Support
100% 100
User Engagement
100 100%
User Engagement
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Whatfix and HelpDocs. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Whatfix and HelpDocs

Whatfix Reviews

The 7 Best WalkMe Alternatives in 2023
Whatfix is a versatile onboarding platform that brings personalized user flows, contextual help, and seamless integration with CRM and LMS platforms to the table. If you're after a solution that can easily fit into your existing tech stack, Whatfix is definitely worth checking out.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com
Appcues Alternatives and Competitors
Cons: Creating the onboarding content can be done without coding yet you still required to know CSS knowledge for customization. On top of that installation is going to be much harder because Whatfix is an on-premise tool. In order to start gathering data, you are going to need some google analytics integration and their integration process is bit complex.
Source: blog.userguiding.com

HelpDocs Reviews

We have no reviews of HelpDocs yet.
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Social recommendations and mentions

Based on our record, Whatfix should be more popular than HelpDocs. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Whatfix mentions (3)

  • Too many customers to handle
    To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: 11 months ago
  • Learn & bypass Content Security Policy using HTTP Response Header
    Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / over 1 year ago
  • Onboarding new Salesforce Users / Lightning Users
    You can check out Whatfix (https://whatfix.com/). Source: almost 2 years ago

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: about 1 year ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 2 years ago

What are some alternatives?

When comparing Whatfix and HelpDocs, you can also consider the following products

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

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