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West Cloud Contact Pro VS PlayVox

Compare West Cloud Contact Pro VS PlayVox and see what are their differences

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West Cloud Contact Pro logo West Cloud Contact Pro

West Cloud Contact Pro is a fully blended inbound, outbound and multichannel contact center.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • West Cloud Contact Pro Landing page
    Landing page //
    2023-07-02
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

West Cloud Contact Pro videos

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PlayVox videos

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Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to West Cloud Contact Pro and PlayVox)

West Cloud Contact Pro

PlayVox

Communication
18 18%
Communication
82% 82
Work Management
19 19%
Work Management
81% 81
Time Tracking
100 100%
Time Tracking
0% 0
Business & Commerce
15 15%
Business & Commerce
85% 85

User comments

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What are some alternatives?

When comparing West Cloud Contact Pro and PlayVox, you can also consider the following products

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

WorkTime Cloud - Web-based Employee & Computer Monitoring Service. For 1- 15,000+ Employees. FREE for Small bussineses. We Take Care of Your Data. No Need to Be an IT Pro

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TantaComm - Employee Monitoring

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