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WebPunch VS PlayVox

Compare WebPunch VS PlayVox and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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WebPunch logo WebPunch

Online reputation management software

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • WebPunch Landing page
    Landing page //
    2021-09-20
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

WebPunch videos

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PlayVox videos

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Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to WebPunch and PlayVox)

WebPunch

PlayVox

Reputation Management
100 100%
Reputation Management
0% 0
Communication
6 6%
Communication
94% 94
Online Reviews
100 100%
Online Reviews
0% 0
Work Management
7 7%
Work Management
93% 93

User comments

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What are some alternatives?

When comparing WebPunch and PlayVox, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

MaestroQA - MaestroQA is software for customer service quality assurance. Whether it's CSAT, CES, or more, we will drive the metrics behind your team.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

klaus - Conversation review tool for support teams

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