Software Alternatives & Reviews

Web Help Desk VS UseResponse

Compare Web Help Desk VS UseResponse and see what are their differences

Web Help Desk logo Web Help Desk

Web Help Desk is a help desk ticketing and IT asset management software.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Web Help Desk Landing page
    Landing page //
    2023-09-22
  • UseResponse Landing page
    Landing page //
    2023-10-10

Web Help Desk

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website webhelpdesk.com
Pricing URL-

UseResponse

Categories
  • Customer Feedback
  • Help Desk
  • Customer Support
  • Feedback
Website useresponse.com
Pricing URL Official UseResponse Pricing

Web Help Desk videos

Introduction to Web Help Desk

UseResponse videos

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Web Help Desk and UseResponse)
Help Desk
20 20%
80% 80
Customer Feedback
0 0%
100% 100
Help Desk And Ticketing
100 100%
0% 0
Customer Support
19 19%
81% 81

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Web Help Desk and UseResponse

Web Help Desk Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Web Help Desk and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.