Software Alternatives & Reviews

Web Help Desk VS OTRS ITSM

Compare Web Help Desk VS OTRS ITSM and see what are their differences

Web Help Desk logo Web Help Desk

Web Help Desk is a help desk ticketing and IT asset management software.

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • Web Help Desk Landing page
    Landing page //
    2023-09-22
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

Web Help Desk

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website webhelpdesk.com

OTRS ITSM

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Project Management
Website otrs.com

Web Help Desk videos

Introduction to Web Help Desk

OTRS ITSM videos

OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to Web Help Desk and OTRS ITSM)
Help Desk
60 60%
40% 40
Help Desk And Ticketing
100 100%
0% 0
Customer Support
58 58%
42% 42
Customer Service
38 38%
62% 62

User comments

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What are some alternatives?

When comparing Web Help Desk and OTRS ITSM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.