Software Alternatives & Reviews

Wali.Chat VS Zendesk

Compare Wali.Chat VS Zendesk and see what are their differences

Wali.Chat logo Wali.Chat

Multi-Agent AI-powered Chat for WhatsApp with built-in CRM, contacts syncing, Team management, Campaigns and API. Get started for free!

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Wali.Chat Landing page
    Landing page //
    2022-11-23

WaliChat is a complete live chat solution for efficient multi-user WhatsApp messaging optimized for productivity and designed for small and medium businesses with teams working on one shared or even multiple WhatsApp numbers at the same time.

WaliChat also provides a full-featured API + Webhooks that enables quick and painless automation and integration of your WhatsApp messages, chats, and contacts.

You can connect your existing WhatsApp number within minutes and start taking communication to the next level for your team and customers. Free trial available, no strings attached, no questions asked :)

  • Zendesk Landing page
    Landing page //
    2022-03-08

Wali.Chat

Website
wali.chat
$ Details
Free Trial $39.9 / Monthly (per WhatsApp number)
Platforms
Web Browser Google Chrome REST API Firefox Cross Platform Node JS Python PHP JavaScript Java Go
Release Date
2020 November

Wali.Chat videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Wali.Chat and Zendesk)
Communication
100 100%
0% 0
Customer Support
1 1%
99% 99
Enterprise Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wali.Chat and Zendesk

Wali.Chat Reviews

  1. Everything we needed

    This is the best multi-agent tool for WhatsApp that we have used in years! Intuitive, easy to use, ready in 2 minutes, and yet it has all that I need to have my customer support team work on our WhatsApp numbers. I especially appreciate the "permissions" feature, which allows me to define what agents can see and do in the chat. I can hide confidential information at my discretion from my team members so that my business is safer and they are much more focused on their job.

    The automatic replies and the AI as well have improved dramatically our service, they're super useful.

    I have several WhatsApp numbers and it's amazing how you can work on all of them at the same time with my whole customer care team from different departments and lines of business.

    The price is extremely competitive too considering all that they offer. And what you see is what you get, no hidden costs. 5 stars well deserved!!!

    🏁 Competitors: Wassenger, WATI, Twilio
    👍 Pros:    Affordable price|Easy to use|Useful features|Multi user product|Improves your productivity|Great customer support
    👎 Cons:    Nothing, so far
  2. Excellent solution / Excelente solución

    It exceeded our expectations. We've only been here for 7 days and surely we still have a lot to explore. But at the moment the solution made everything much easier, their customer service is excellent and it provided benefits that we did not expect, and they were super helpful.

    Superó nuestras expectativas. Llevamos sólo 7 días y seguramente nos quede mucho por explorar. Pero al momento la solución volvió mucho más sencillo todo, su atención al cliente es excelente y aportó beneficios que no esperábamos, y fueron súper útiles.

    👍 Pros:    System simplicity|Great customer support|Complete team collaboration tool
    👎 Cons:    No mobile app yet

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wali.Chat mentions (0)

We have not tracked any mentions of Wali.Chat yet. Tracking of Wali.Chat recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Wali.Chat and Zendesk, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wassenger - WhatsApp API & Multi-user platform for Teams and Businesses

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

The SMS City - Streamline your marketing campaigns with The SMS City - the ultimate platform for SMS and WhatsApp messaging automation. Boost engagement and save time with our powerful messaging tools.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!