Wali.Chat VS Infobip

Wali.Chat Reviews

1. Jordan T.    

   Founder at DentaCure Clinics | 7 months ago
   Everything we needed

   This is the best multi-agent tool for WhatsApp that we have used in years! Intuitive, easy to use, ready in 2 minutes, and yet it has all that I need to have my customer support team work on our WhatsApp numbers. I especially appreciate the "permissions" feature, which allows me to define what agents can see and do in the chat. I can hide confidential information at my discretion from my team members so that my business is safer and they are much more focused on their job.

   The automatic replies and the AI as well have improved dramatically our service, they're super useful.

   I have several WhatsApp numbers and it's amazing how you can work on all of them at the same time with my whole customer care team from different departments and lines of business.

   The price is extremely competitive too considering all that they offer. And what you see is what you get, no hidden costs. 5 stars well deserved!!!

   🏁 Competitors: Wassenger, WATI, Twilio

   👍 Pros:    Affordable price|Easy to use|Useful features|Multi user product|Improves your productivity|Great customer support

   👎 Cons:    Nothing, so far
2. Tomás Centeno    

   Founder at Mi Cirugía | over 1 year ago
   Excellent solution / Excelente solución

   It exceeded our expectations. We've only been here for 7 days and surely we still have a lot to explore. But at the moment the solution made everything much easier, their customer service is excellent and it provided benefits that we did not expect, and they were super helpful.

   Superó nuestras expectativas. Llevamos sólo 7 días y seguramente nos quede mucho por explorar. Pero al momento la solución volvió mucho más sencillo todo, su atención al cliente es excelente y aportó beneficios que no esperábamos, y fueron súper útiles.

   👍 Pros:    System simplicity|Great customer support|Complete team collaboration tool

   👎 Cons:    No mobile app yet

Infobip Reviews