What are some alternatives?
When comparing Vitelity and Zoho Desk, you can also consider the following products
Eir SIP Voice - eir SIP Voice is revolutionizing the core communications tool of business that carries both calls and data over just one connection.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
BVoIP - BVoIP allows to easily add Cloud & On-Premise VoIP PBX to the product offering without having to re-invent the wheel or add another layer to the daily operations..
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.