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Vitelity VS Zoho Desk

Compare Vitelity VS Zoho Desk and see what are their differences


Vitelity offers hosted PBX, VoIP, SMS and communication solutions.

Industry's first context-aware Helpdesk Software
Vitelity Landing Page
Vitelity Landing Page
Zoho Desk Landing Page
Zoho Desk Landing Page

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Vitelity details

Categories
VoIP And SIP Business Text Messaging Communication VoIP
Website vitelity.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

Zoho Desk details

Categories
Customer Service Help Desk Customer Support Knowledge Base Help Desk And Ticketing Customer Engagement Customer Experience Management
Website zoho.com  
Pricing URL Official Zoho Desk Pricing  
Details $freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date-

Vitelity features and specs

Not specified yet

Zoho Desk features and specs

OmnichannelEmail, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-serviceWith the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help CenterCreate a distinct self-service portal for each brand's customers.
Knowledge BaseCreate a repository of solutions for commonly asked questions.
Agent ProductivityCollaborate, communicate, and secure those customer relationships
AutomationsTicket Assignment, Workflow, Layouts, SLAs & Escalations.
BlueprintManage complex cross-functional service processes efficiently.
Marketplace and PlatformUse extensions to embed interactive widgets into the Zoho Desk interface.
Reports and DashboardsUse detailed reports and dashboard visualisations to monitor your team's performance.
Time TrackingKeep track of time spent on every ticket and task.
SecurityBalance between protecting customer data and giving your team enough flexibility
Developer PlatformREST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile AppsWith the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Zoho Desk Pricing
Zoho Desk Pricing Screenshot

Vitelity videos

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Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • - What is Zoho Desk? - An Overview
  • - Automate your customer service process with Zoho Desk

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vitelity and Zoho Desk

Vitelity Reviews

We have no reviews of Vitelity yet.
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Zoho Desk Reviews

  1. Great on its own, OUTSTANDING when synced with Zoho CRM

    The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive β€” of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day

    🏁 Competitors: ZenDesk
    πŸ‘ Pros:    Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
    πŸ‘Ž Cons:    Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.
  2. Easy support App

    It is an innovative service, which does most of the things I need, works well on mobile, on web sometimes i find it a little slow but it is acceptable. Support is great, they reply in no time.

  3. Overall Zoho suite it easily integrates with multiple other extensions

    Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going.


Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, helpdesk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android....
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very...
Source: www.ltvplus.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Zoho makes apps for everything: office files, CRM, accounting, and much more. Zoho Desk follows in the grand tradition of the other Zoho apps, with a similar interface, one account that works with all of the Zoho apps, and tight integration with the other Zoho tools. And, most incredibly, it lets you build a full support center for free.
Source: zapier.com

What are some alternatives?

When comparing Vitelity and Zoho Desk, you can also consider the following products

Eir SIP Voice - eir SIP Voice is revolutionizing the core communications tool of business that carries both calls and data over just one connection.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

BVoIP - BVoIP allows to easily add Cloud & On-Premise VoIP PBX to the product offering without having to re-invent the wheel or add another layer to the daily operations..

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

User comments

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