Software Alternatives & Reviews

Vision Helpdesk VS BMC Remedy

Compare Vision Helpdesk VS BMC Remedy and see what are their differences

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

BMC Remedy logo BMC Remedy

IT Service Management Suite
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • BMC Remedy Landing page
    Landing page //
    2023-09-17

Vision Helpdesk

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Live Chat
  • Service Desk
  • ITSM
  • IT Helpdesk
  • Help Desk And Ticketing
Website visionhelpdesk.com
Pricing URL Official Vision Helpdesk Pricing
Details $freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date2007-01-01

BMC Remedy

Categories
  • HR
  • HR Tools
  • HR And Payroll Software
  • HCM
Website bmc.com
Pricing URL-
Details $-
Platforms
-
Release Date-

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

BMC Remedy features and specs

No features have been listed yet.

Vision Helpdesk videos

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

BMC Remedy videos

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Category Popularity

0-100% (relative to Vision Helpdesk and BMC Remedy)
Help Desk
73 73%
27% 27
HR
0 0%
100% 100
Customer Support
100 100%
0% 0
HR Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and BMC Remedy

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...

BMC Remedy Reviews

We have no reviews of BMC Remedy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

BMC Remedy mentions (0)

We have not tracked any mentions of BMC Remedy yet. Tracking of BMC Remedy recommendations started around Mar 2021.

What are some alternatives?

When comparing Vision Helpdesk and BMC Remedy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

isolved - isolved is an employee experience leader, providing intuitive, people-first HCM technology.