Software Alternatives & Reviews

Vision Helpdesk VS Camunda

Compare Vision Helpdesk VS Camunda and see what are their differences

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

Camunda logo Camunda

The Universal Process Orchestrator
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • Camunda Landing page
    Landing page //
    2022-04-16

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

Vision Helpdesk

$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Camunda features and specs

No features have been listed yet.

Vision Helpdesk videos

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Camunda videos

CamundaCon 2018: The Role of Workflows in Microservices (Camunda)

More videos:

  • Review - 5 Camunda advanced topics
  • Review - Camunda, The Universal Process Orchestrator

Category Popularity

0-100% (relative to Vision Helpdesk and Camunda)
Help Desk
100 100%
0% 0
BPM
0 0%
100% 100
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100

Questions and Answers

As answered by people managing Vision Helpdesk and Camunda.

Who are some of the biggest customers of your product?

Camunda's answer:

likeMagic 24 Hour Fitness Atlassian Deutsche Telekom U.S. Department of Veterans Affairs Zalando Amdocs DB Cargo Helsana

User comments

Share your experience with using Vision Helpdesk and Camunda. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and Camunda

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...

Camunda Reviews

7 Best Business Process Management Tools (2023)
Camunda provides one of the best developer communities to help your team design, build, and automate any complicated business process, with over 100.000 developers. Having such a large network is critical for your team to have a technical reference whenever needed.
11 Business Process Management (BPM) Software for SMBs
With Camunda, you can connect, collaborate, and scale rapidly. Orchestrate Camunda into the process endpoints your organization needs to automate the flow and bring IT and business together to collaborate effectively.
Source: geekflare.com
12 of the Top-Rated Free and Open-Source BPM Software Solutions
Description: Camunda is an open-source software company providing process automation with a developer-friendly approach that is standards-based, highly scalable, and collaborative for business and IT. The vendor offers visibility into business operations and improves system resilience. The provider’s workflow and decision automation tools enable Camunda to build software...
Top 7 Workflow Software (2020 Reviews)
Camunda also offers Camunda Cloud — a workflow system that’s best for cloud computing workflows, like a shared service process.
Source: clickup.com
10 Best Open Source BPM Tools
Camunda is a lightweight open-source workflow automation tool with extensive scalability. You can build decision tables and BPMN process diagrams with an easy to use application. Using the BPMN specifications, it helps assist the process executions.

Social recommendations and mentions

Based on our record, Camunda seems to be a lot more popular than Vision Helpdesk. While we know about 15 links to Camunda, we've tracked only 1 mention of Vision Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

Camunda mentions (15)

  • Optimizing Decision Making with a Trie Tree-Based Rules Engine: An Experience Report
    In Pictet Technologies, my team relies a lot on decision models. These models allow our business analysts to input Compliance business rules directly into the systems with minimal developer intervention. When I joined the company, we used to use both Drools and Camunda. However, we faced severe memory and performance issues, specifically with Camunda, prompting me to explore alternatives. - Source: dev.to / about 1 year ago
  • How to Communicate Your Process Visually using BPMN as Code
    BPMN is actually a set of standards has been used for years for complex enterprise processes, and nowadays it's becoming more accessible thanks to the development of the new techniques. Web based tooling (like Camunda, BPMN.io), more platforms supporting integrating diagrams into the flows, and remote work culture all helps us to use BPMN easier. Besides all of that, we drive/lead more and more initiatives... - Source: dev.to / over 1 year ago
  • How to Achieve Geo-redundancy with Zeebe
    Bernd Ruecker is co-founder and chief technologist of Camunda as well as the author ofPractical Process Automation with O’Reilly. He likes speaking about himself in the third person. He is passionate about developer-friendly process automation technology. Connect viaLinkedIn or follow him onTwitter. As always, he loves getting your feedback. Comment below orsend him an email. - Source: dev.to / almost 2 years ago
  • Ask HN: Who is hiring? (June 2022)
    Camunda | Senior Frontend Engineer | REMOTE EMEA (Europe, Middle East and Africa) | Full-time At Camunda - https://camunda.com - we have a simple goal: automate any processes, anywhere. All the way from Zalando's online shop to NASA's space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they... - Source: Hacker News / almost 2 years ago
  • Book notes: Turn the Ship Around!
    Camuda and Zeebe are targeted to microservices developers. - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing Vision Helpdesk and Camunda, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...