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Virtual Observer VS NICE inContact

Compare Virtual Observer VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Virtual Observer

Categories
  • Communication
  • Call Center Software
  • Enterprise Communication
  • Phone System
Website csiworld.com
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NICE inContact

Categories
  • Communication
  • Customer Support
  • Enterprise Communication
  • Customer Communication Management
Website niceincontact.com
Edit details

Virtual Observer videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Virtual Observer and NICE inContact)

Virtual Observer

NICE inContact

Communication
4 4%
Communication
96% 96
Call Center Software
13 13%
Call Center Software
87% 87
Enterprise Communication
6 6%
Enterprise Communication
94% 94
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Virtual Observer and NICE inContact

Virtual Observer Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Virtual Observer and NICE inContact, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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