ViiBE.co VS ICwhatUC

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

ICwhatUC enables amazingly simple virtual service delivery for sales, field and customer service. So companies, teams and people can serve anyone, from anywhere, anytime; reducing emissions, reducing costs, reducing time, enabling access and opportunity.

Calls are enhanced with easy to use augmented reality, and are a recorded memory so companies can use what technicians see & hear, to support workflow, ordering, or maintain a history of the work performed.

Popular use cases are tripless triage or qualification, daily inspection, proof of work, quality assurance, or warranty management.