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VICIdial Contact Center VS uContact

Compare VICIdial Contact Center VS uContact and see what are their differences

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VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05
  • uContact Landing page
    Landing page //
    2022-08-06

VICIdial Contact Center videos

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How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

uContact videos

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Full Experience Demo uContact

Category Popularity

0-100% (relative to VICIdial Contact Center and uContact)

VICIdial Contact Center

uContact

Communication
28 28%
Communication
72% 72
Enterprise Communication
60 60%
Enterprise Communication
40% 40
VoIP
17 17%
VoIP
83% 83
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare VICIdial Contact Center and uContact

VICIdial Contact Center Reviews

We have no reviews of VICIdial Contact Center yet.
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uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

What are some alternatives?

When comparing VICIdial Contact Center and uContact, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

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