What are some alternatives?
Zoho CRM - Flexible CRM for Small Business
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Insightly - Insightly is the easy, powerful and affordable online Customer Relationship & Project Management Software used by over 400,000 small businesses world wide
LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.
NetSuite for Nonprofits - NetSuite for Nonprofits is a cloud-based donor management system for your nonprofit or social organization.
Zoho Desk - Industry's first context-aware Helpdesk Software