External Review References
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UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
UserEcho - Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho
Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.