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Usersnap VS LogRocket

Compare Usersnap VS LogRocket and see what are their differences

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Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

LogRocket logo LogRocket

LogRocket combines session replay, performance monitoring, and product analytics — empowering teams to create the ideal product experience.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • LogRocket Landing page
    Landing page //
    2023-09-10

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

LogRocket

Website
logrocket.com
Pricing URL
Official LogRocket Pricing
$ Details
freemium $99.0 / Monthly (10k sessions / 3 seats / 1-month data retention)
Platforms
Web Android iOS Browser JavaScript
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording: Yes
  • Voice recording: Yes
  • Feedback widget: Yes
  • Feedback boards: Yes
  • Feedback & Commenting: Yes
  • Bug Tracking: Yes
  • Integrations: Yes
  • Feedback Collector: Yes
  • Flexible Pricing: Yes
  • NPS Widget: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer portal: Yes
  • Surveys: Yes

LogRocket features and specs

  • Privacy Controls: Customizable APIs to prevent sensitive user data from leaving the client
  • Core Features: Frontend logs, warnings, errors, debugging, network requests, session metadata, basic filtering and segmentation
  • Session Replay: Supports web and mobile
  • Product Analytics: Timeseries, Funnels, Path Analysis, Heatmaps, Performance Monitoring
  • Issues: Monitor frontend errors such as JavaScript + Network errors, Rage Clicks, and Dead Clicks
  • Feedback: Get ratings and feedback directly from your users without any additional instrumentation
  • Definitions: Business-friendly wrapper around the most crucial parts of your application

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

LogRocket videos

+ Add

LogRocket walkthrough

Category Popularity

0-100% (relative to Usersnap and LogRocket)

Usersnap

LogRocket

Customer Feedback
100 100%
Customer Feedback
0% 0
Web Analytics
0 0%
Web Analytics
100% 100
Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Analytics
0 0%
Analytics
100% 100

User comments

Share your experience with using Usersnap and LogRocket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and LogRocket

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

LogRocket Reviews

Best 10 Session Replay Tools and Software
LogRocket reportedly allows you to replay user problems as if they happened in your own browser in order to get to the root of every issue. In other words, its session replay tool records a video of what the user has experienced while working with your website, which can result in a better user experience if you check and fix the existing defects.
Source: www.socialpros.co
10 Best Inspectlet Alternatives 2022
LogRocket is another alternative that is also often mentioned in Inspectlet reviews. It helps developers have better experiences for their users. By recording videos of user sessions with protocols, network, redux, console, and errors, LogRocket intelligently highlights UX problems and reveals the main cause of each error. The main functions are as follows:
Source: www.plerdy.com
Free SEO Tools To Improve Your Rankings
LogRocket (Developer Plan) - A service that shows you website heatmaps and visitor journey to help you fix website issues. Developer plan is limited to 1,000 sessions per month.
Source: www.megaleechers.com

Social recommendations and mentions

Based on our record, LogRocket should be more popular than Usersnap. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: 11 months ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / over 1 year ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 2 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 2 years ago

LogRocket mentions (17)

  • 13 best React debugging tools
    LogRocket is a proficient tool in the realm of React debugging tools, designed to optimize the debugging process for developers. Through a highly-optimized JavaScript SDK and Redux middleware, LogRocket provides a robust platform for recording Redux data, network requests, console logs, JavaScript errors, and full DOM videos​​. - Source: dev.to / 4 months ago
  • 10 Best performance monitoring tools
    LogRocket is a software development tool and application monitoring platform designed to help developers understand and troubleshoot issues in web and mobile applications. It provides insights into user interactions, session replays, and application performance, which can be immensely valuable for identifying and resolving issues. - Source: dev.to / 4 months ago
  • Remote debugging with session replay?
    If neither work, you may need to look into application performance monitoring (APM) software, like https://sentry.io/welcome/, https://www.appsignal.com/, https://logrocket.com/, etc. I have AppSignal as my primary bookmark to try out when I have time. Source: 10 months ago
  • React Native session replay tool recommendations?(UXCam/Logrocket)
    On the web, there's plenty of tools that enable session replay to help with UX improvement or bug fixes like Fullstory, Posthog, Highlight, Logrocket and many many more. Source: about 1 year ago
  • why are you like this?
    Later I found out it was caused because a library we were using for debugging user problems was added to uBlocks black list (which is fair, that thing tracked excessive amounts of stuff. I was only comfortable with it because our app was a thing that only has work data in it that is in our servers anyway and we only used it for debugging). Source: over 1 year ago
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What are some alternatives?

When comparing Usersnap and LogRocket, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Marker.io - Visual feedback and bug reporting tool for websites

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Userback - Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

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