Software Alternatives & Reviews

UseResponse VS UserVoice

Compare UseResponse VS UserVoice and see what are their differences


Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
UseResponse Landing Page
UseResponse Landing Page
UserVoice Landing Page
UserVoice Landing Page

UseResponse details

Categories
Help Desk Customer Support Customer Feedback
Website useresponse.com  
Pricing URL Official UseResponse Pricing  

UserVoice details

Categories
Feedback Customer Feedback User Feedback Help Desk
Website uservoice.com  
Pricing URL-

UseResponse videos

Customer Feedback & Support Software UseResponse

UserVoice videos

UserVoice Review

More videos:

  • - How to Use Customer Feedback on Your Product by UserVoice CEO
  • - UserVoice

Category Popularity

0-100% (relative to UseResponse and UserVoice)
53
53%
47%
47
43
43%
57%
57
100
100%
0%
0
0
0%
100%
100

Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and UserVoice

UseResponse Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

UserVoice Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Social recommendations and mentions

Based on our record, UserVoice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

UserVoice mentions (3)

  • New Features Board -- A lot to love!
    Thanks Atera for listening to your MSPs and adopting uservoice.com for your revamped Features Board. - Source: Reddit / about 1 month ago
  • Atera's community's request: A real feature request board
    This doesn't seem to be incompatible with a uservoiceforum where customers can see, vote and comment on other's ideas and suggestions... - Source: Reddit / 5 months ago
  • Atera's community's request: A real feature request board
    If I may suggest, a platform such as uservoice.com would be a great replacement for your current feature board. It might require a little bit more work on your end (for example to merge together several feature requests that are essentially the same), but this would give you a true view of what MSPs really need. This is a win-win for you bringing to market the features that are needed to increase your software... - Source: Reddit / 5 months ago

What are some alternatives?

When comparing UseResponse and UserVoice, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

GetSatisfaction - Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

osTicket - osTicket is a widely-used open source support ticket system.

User reviews

Share your experience with using UseResponse and UserVoice. For example, how are they different and which one is better?

Post a review