Workforce management made easy.
Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.
So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.
Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
SAP Crystal Reports - SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.
Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale
Drmetrix - DRMetrix is the first 24/7 commercial monitoring platform designed for the direct response television industry
Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
Bot Analytics - Bot Analytics is a conversational analytics tool that helps chatbot owners to improve human-to-bot communication. Identify bottlenecks, filter conversations, and understand engagement.