Software Alternatives & Reviews

Twilio Flex VS Wali.Chat

Compare Twilio Flex VS Wali.Chat and see what are their differences

Twilio Flex logo Twilio Flex

The programmable contact center platform 📱

Wali.Chat logo Wali.Chat

Multi-Agent AI-powered Chat for WhatsApp with built-in CRM, contacts syncing, Team management, Campaigns and API. Get started for free!
  • Twilio Flex Landing page
    Landing page //
    2023-10-09
  • Wali.Chat Landing page
    Landing page //
    2022-11-23

WaliChat is a complete live chat solution for efficient multi-user WhatsApp messaging optimized for productivity and designed for small and medium businesses with teams working on one shared or even multiple WhatsApp numbers at the same time.

WaliChat also provides a full-featured API + Webhooks that enables quick and painless automation and integration of your WhatsApp messages, chats, and contacts.

You can connect your existing WhatsApp number within minutes and start taking communication to the next level for your team and customers. Free trial available, no strings attached, no questions asked :)

Twilio Flex

Website
twilio.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Wali.Chat

Website
wali.chat
$ Details
Free Trial $39.9 / Monthly (per WhatsApp number)
Platforms
Web Browser Google Chrome REST API Firefox Cross Platform Node JS Python PHP JavaScript Java Go
Release Date
2020 November

Twilio Flex videos

Getting Started with Twilio Flex

More videos:

  • Review - Setting Up for Twilio Flex Plugin Development

Wali.Chat videos

No Wali.Chat videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Twilio Flex and Wali.Chat)
Communication
82 82%
18% 18
Phone System
100 100%
0% 0
Enterprise Communication
0 0%
100% 100
VoIP
100 100%
0% 0

User comments

Share your experience with using Twilio Flex and Wali.Chat. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Twilio Flex and Wali.Chat

Twilio Flex Reviews

10 Best Call Center Software (December 2022)
Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with...
Source: www.forbes.com

Wali.Chat Reviews

  1. Everything we needed

    This is the best multi-agent tool for WhatsApp that we have used in years! Intuitive, easy to use, ready in 2 minutes, and yet it has all that I need to have my customer support team work on our WhatsApp numbers. I especially appreciate the "permissions" feature, which allows me to define what agents can see and do in the chat. I can hide confidential information at my discretion from my team members so that my business is safer and they are much more focused on their job.

    The automatic replies and the AI as well have improved dramatically our service, they're super useful.

    I have several WhatsApp numbers and it's amazing how you can work on all of them at the same time with my whole customer care team from different departments and lines of business.

    The price is extremely competitive too considering all that they offer. And what you see is what you get, no hidden costs. 5 stars well deserved!!!

    🏁 Competitors: Wassenger, WATI, Twilio
    👍 Pros:    Affordable price|Easy to use|Useful features|Multi user product|Improves your productivity|Great customer support
    👎 Cons:    Nothing, so far
  2. Excellent solution / Excelente solución

    It exceeded our expectations. We've only been here for 7 days and surely we still have a lot to explore. But at the moment the solution made everything much easier, their customer service is excellent and it provided benefits that we did not expect, and they were super helpful.

    Superó nuestras expectativas. Llevamos sólo 7 días y seguramente nos quede mucho por explorar. Pero al momento la solución volvió mucho más sencillo todo, su atención al cliente es excelente y aportó beneficios que no esperábamos, y fueron súper útiles.

    👍 Pros:    System simplicity|Great customer support|Complete team collaboration tool
    👎 Cons:    No mobile app yet

Social recommendations and mentions

Based on our record, Twilio Flex seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Twilio Flex mentions (1)

  • What Every C Programmer Should Know About Undefined Behavior
    Customer journey mapping https://twilio.com/flex. - Source: Hacker News / over 2 years ago

Wali.Chat mentions (0)

We have not tracked any mentions of Wali.Chat yet. Tracking of Wali.Chat recommendations started around Mar 2021.

What are some alternatives?

When comparing Twilio Flex and Wali.Chat, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Twilio - Brings voice and messaging to your web and mobile applications.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Wassenger - WhatsApp API & Multi-user platform for Teams and Businesses

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

The SMS City - Streamline your marketing campaigns with The SMS City - the ultimate platform for SMS and WhatsApp messaging automation. Boost engagement and save time with our powerful messaging tools.