Tiki Wiki CMS Groupware
DokuWiki
MediaWiki
WordPress
Drupal
Pmwiki
Joomla
WackoWiki
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Tiki is very flexible full-featured multilingual content management system (CMS) which you can use “out-of-the-box” to build your own website (PWA or anything else you can imagine to access using a web browser).
It is a Free/Libre OpenSource Software (licensed under GNU/LGPL) which is being released every 8 months under the Tiki Wiki CMS Groupware project. Tiki is a "wiki-way" all-in-one application powered by PHP, MySQL, Zend Framework, jQuery, Bootstrap and Smarty. Actively developed by large international community of contributors and translated in over 40 languages Tiki can be used to create all sorts of web-based applications like blogs, news sites, portals, knowledge bases, community wikis, company intranets or extranets.
Tiki offers a very large number of features out-of-the-box. Arguably more than any other Open Source Web Application. Highly configurable & modular, all the features are optional and easily administered via any web browser.
Major features include a robust wiki engine, news articles, discussion forums, newsletters, blogs, a file/image gallery, data tracker (e.g. for bug & issues, form generator), a links directory, polls/surveys and quizzes, a FAQ, a banner management system, a calendar, geolocation with maps, RSS feeds, a category system, tags, an advanced templating system, inter-user messages, a menu generator, a powerful user, group and permission system, internal search engine, external authentication support, and much more.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Tiki Wiki CMS Groupware| Categories |
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|---|---|
| Website | tiki.org |
| Pricing URL | - |
| Details $ | free |
| Platforms | |
| Release Date | 2002-10-09 |
Zoho Desk| Categories |
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|---|---|
| Website | zoho.com |
| Pricing URL | Official Zoho Desk Pricing |
| Details $ | freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.) |
| Platforms | |
| Release Date | - |
No features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 2 years ago
DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
MediaWiki - MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
