Software Alternatives & Reviews

Tactful.ai VS Delighted

Compare Tactful.ai VS Delighted and see what are their differences

Tactful.ai logo Tactful.ai

Boost customer satisfaction, productivity, and sales using state-of-the-art AI and omnichannel technology.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Tactful.ai Landing page
    Landing page //
    2023-07-03

Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state-of-the-art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channel conversion by up to 250%, and productivity by up to 80%.

Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities

  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Tactful.ai

Categories
  • Customer Experience
  • Customer Engagement
  • Customer Support
  • Chatbots
Website tactful.ai
Pricing URL Official Tactful.ai Pricing
Details $-
Release Date2016-07-01

Delighted

Categories
  • Customer Feedback
  • Surveys
  • User Feedback
  • Customer Experience Management
  • Customer Experience
  • Employee Feedback
  • Net Promoter
  • Product Market Fit
  • Customer Support
Website delighted.com
Pricing URL Official Delighted Pricing
Details $freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date2013-02-13

Tactful.ai features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Tactful.ai videos

Tactful Unified Cognitive Customer Experience Platform

Delighted videos

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Tactful.ai and Delighted)
Customer Support
100 100%
0% 0
Customer Feedback
0 0%
100% 100
CRM
100 100%
0% 0
Surveys
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tactful.ai and Delighted

Tactful.ai Reviews

  1. Tactful UCX is a good professional and intuitive platform that makes online customer service experience seamless & easier

    As an online Customer Service agent I loved using Tactful UCX, I was predominantly a live chat agent so of course, Tactful's unified agent desktop was ideal for the needs of our customers. I particularly liked the saved reply feature, I could easily select a saved reply, personalize it, and then reply in a timely manner to customers.

    Tactful UCX omnichannel live chat kept me on top of my game aiding me to own my skills, even juggling between 5 chats at the same time ensuring that all customers get a timely response and as mentioned above the saved reply feature was a lifesaver.

    👍 Pros:    Affordable|Automation|Omni-channel|Live chat
    👎 Cons:    Notifications

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tactful.ai mentions (0)

We have not tracked any mentions of Tactful.ai yet. Tracking of Tactful.ai recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: over 2 years ago

What are some alternatives?

When comparing Tactful.ai and Delighted, you can also consider the following products

Autochat.io - Autochat helps E-commerce businesses increase their conversion and retention rates by engaging users with contextual, proactive & automated conversations throughout their purchase journey.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

ConversioBot - Transform your Websites Into Automated Leads & Sales Bots

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.