Software Alternatives & Reviews

SysAid VS Intercom

Compare SysAid VS Intercom and see what are their differences

SysAid logo SysAid

Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • SysAid AI Chatbot
    AI Chatbot //
    2024-01-10
  • SysAid Ticketing Dashboard
    Ticketing Dashboard //
    2024-01-10
  • SysAid AI Author
    AI Author //
    2024-01-10
  • SysAid Ticket Journey
    Ticket Journey //
    2024-01-10
  • SysAid Workflow Automation
    Workflow Automation //
    2024-01-10
  • SysAid Monitor & Fine Tuning
    Monitor & Fine Tuning //
    2024-01-10

SysAid redefines the IT landscape as a comprehensive, next-generation platform, enabling organizations to elevate service delivery effortlessly. Infused with cutting-edge generative AI seamlessly integrated into every facet of service management, SysAid presents an all-encompassing solution. Its intuitive interface and fully conversational user experience signify a paradigm shift in operations. By empowering IT admins and Service Management leaders to pioneer productivity, SysAid liberates employees to focus on their core roles. This liberation fosters organizational purpose, enabling entities to operate unhindered and fulfill their ultimate objectives.

  • Intercom Landing page
    Landing page //
    2023-07-05

SysAid

Categories
  • IT Service Management
  • Help Desk
  • Help Desk And Ticketing
  • ITSM
  • IT Automation
  • Service Desk
  • IT Helpdesk
  • IT Asset Management
Website sysaid.com
Pricing URL Official SysAid Pricing
Details $paid Free Trial
Platforms
Windows Browser Linux MacOS
Release Date2002-01-01

Intercom

Categories
  • CRM
  • Customer Iteraction
  • Customer Messaging
  • Customer Support
  • Live Chat
Website intercom.com
Pricing URL Official Intercom Pricing
Details $-
Platforms
-
Release Date-

SysAid features and specs

  • Helpdesk Automation: Yes
  • Workflow Automation: Yes
  • Service order workflow: Yes
  • CMDB: Yes
  • IT Asset Management: Yes
  • Ticket Automation: Yes
  • Self-Service Portal: Yes
  • Task Automation: Yes
  • BI Analytics: Yes
  • Al Author: Yes
  • Al Case Summarization: Yes
  • Al Chatbot: Yes
  • AI Emotion: Yes
  • Al insights: Yes
  • Al Intellegent Categorization: Yes
  • Bulk Action: Yes
  • Inline Editing: Yes
  • Monitor & Fine Tuning: Yes

Intercom features and specs

No features have been listed yet.

SysAid videos

The Next-Gen of IT Service Management

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to SysAid and Intercom)
Help Desk
17 17%
83% 83
Customer Support
0 0%
100% 100
IT Service Management
100 100%
0% 0
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing SysAid and Intercom.

What's the story behind your product?

SysAid's answer

SysAid was founded in 2002 by Israel Lifshitz. Lifshitz was an IT professional who saw the need for better IT service management solutions while working in the field. He wanted to create a platform that would streamline IT operations, automate tasks, and improve the overall efficiency of IT service delivery.

Starting as an in-house project to manage IT services within a small company, SysAid evolved into a comprehensive ITSM (IT Service Management) solution that could cater to the needs of various organizations. The company's vision was to offer a robust, user-friendly, and affordable ITSM solution that could adapt to the evolving needs of businesses across different industries.

SysAid gained recognition for its focus on providing a holistic ITSM platform that combined ticketing, asset management, automation, reporting, and other essential IT functions into a single, easy-to-use system. Over the years, they continued to innovate, adding features and enhancements to meet the changing demands of the IT industry and the growing complexity of IT environments.

The company's commitment to customer satisfaction, continuous improvement, and staying at the forefront of IT service management technology has been a driving force behind SysAid's growth and success.

How would you describe your primary audience?

SysAid's answer

SysAid's primary audience encompasses IT professionals, IT service managers, and teams responsible for managing IT services and support within organizations. Their platform is designed to cater to a wide spectrum of businesses, including small and medium-sized enterprises (SMEs) as well as larger corporations across diverse industries.

Why should a person choose your product over its competitors?

SysAid's answer

SysAid stands out among its competitors for several reasons:

  1. Comprehensive ITSM Solution: SysAid offers a holistic ITSM platform that includes a wide range of features such as ticketing, asset management, automation, reporting, and integrations, all in one solution. This comprehensive approach simplifies IT operations by providing a centralized system for managing diverse IT functions.

  2. User-Friendly Interface: The platform is designed with a user-friendly interface, making it accessible and easy to navigate for both IT professionals and end-users. Intuitive design and workflows enhance efficiency and productivity.

  3. Customization and Flexibility: SysAid allows customization to fit the specific needs of different industries and organizations. Flexible configurations, workflows, and automation options enable users to tailor the system to their unique requirements.

  4. Automation and Efficiency: Automation features such as ticket routing, self-service portals, and workflow automation streamline processes, reducing manual efforts and improving response times.

  5. Robust Reporting and Analytics: SysAid offers robust reporting and analytics tools that provide insights into IT performance, service levels, and areas for improvement, aiding informed decision-making and strategy development.

  6. Scalability and Adaptability: Whether for small businesses or large enterprises, SysAid's solutions are scalable and adaptable, accommodating organizational growth and changes in IT needs.

  7. Proactive Approach: With features like predictive analysis and proactive problem-solving, SysAid helps prevent potential issues before they escalate, minimizing downtime and disruptions.

  8. Customer Support and Community: SysAid is known for its responsive customer support and active user community, providing assistance, resources, and best practices to optimize users' experiences.

Ultimately, the choice of SysAid over competitors depends on specific business needs, but its comprehensive features, user-friendly interface, customization options, and focus on efficiency and support make it a compelling option in the ITSM market.

What makes your product unique?

SysAid's answer

SysAid stands out in the realm of IT Service Management due to its holistic approach, consolidating various functionalities like ticketing, asset management, automation, and reporting into a singular, comprehensive platform. What sets SysAid apart is its user-centric design, focusing on intuitive interfaces and workflows that cater to both IT professionals and end-users, fostering ease of use and high adoption rates.

One of its unique strengths lies in its flexibility and customization options. SysAid allows extensive customization to accommodate the distinct needs of different industries and organizations. This adaptability extends to its scalability, making it suitable for businesses of varying sizes, from small ventures to large enterprises.

A standout feature is SysAid's emphasis on automation, streamlining repetitive tasks and workflows, thereby enhancing overall productivity. Moreover, SysAid incorporates predictive analytics, empowering IT teams to anticipate and address potential issues before they escalate, ensuring smoother operations and reduced downtime.

What further distinguishes SysAid is its commitment to continuous improvement. The platform undergoes regular updates and advancements, integrating cutting-edge technologies and features to align with evolving ITSM trends and user requirements.

Lastly, SysAid fosters a strong community of users and provides robust customer support. Active forums, resources, and a responsive support team ensure users have access to guidance, best practices, and assistance when needed. This comprehensive blend of features, adaptability, automation, and user support sets SysAid apart as a leading ITSM solution.

Who are some of the biggest customers of your product?

SysAid's answer

SysAid boasts a diverse clientele spanning various industries and sizes, including both SMBs (Small and Medium-sized Businesses) and prominent enterprises. Among its notable customers are global organizations such as Adobe, IKEA, Coca-Cola, North York General, and many more!

Which are the primary technologies used for building your product?

SysAid's answer

SysAid's ITSM platform is constructed using a blend of diverse technologies to create a robust and comprehensive system:

In the realm of programming languages, Java, JavaScript, and HTML/CSS likely play pivotal roles. Java might handle backend operations, while JavaScript and HTML/CSS contribute to front-end user interface development.

For data storage and management, SysAid may employ relational database management systems like MySQL or PostgreSQL to handle structured data, including user details, ticket records, asset information, and configurations.

Frameworks and libraries such as Spring Framework (for Java-based applications) and frontend technologies like React.js, AngularJS, or Vue.js could enhance functionalities and user experience.

Automation tools, potentially scripting languages like Python or automation platforms, might drive SysAid's automation features, supporting workflow automation and rule-based actions.

To enable smooth integrations with external systems, SysAid would leverage APIs, possibly RESTful APIs, for efficient communication and data exchange.

Cloud infrastructure, like Amazon Web Services (AWS) or Microsoft Azure, might be utilized for hosting and scalability, ensuring a reliable and scalable environment for users.

Security measures, encompassing encryption protocols, access controls, and authentication mechanisms, are vital components within the platform to ensure data security and compliance.

Analytics and reporting tools could be integrated into SysAid, allowing for data analysis and generating reports on IT performance, leveraging business intelligence solutions or specialized analytics platforms.

This amalgamation of technologies forms the foundation of SysAid's ITSM platform, although the specific technology stack and tools may vary, adapting to updates, advancements, and the evolving needs of the software.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SysAid and Intercom

SysAid Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
SysAid’s built-in asset management solution lets you inspect, secure, and manage your assets from your service desk. It enables you to identify the assets in your network and get a complete overview of their software and hardware components. It can monitor your IT network, servers, mobile devices, system operations, SNMP traps, and more. It immediately gives you access to...
Source: infraon.io
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
SysAid is a Service Desk and Help Desk software solution which allows you to Improve the efficiency and effectiveness of your service desk.
Source: www.guru99.com
Top 10 Free It Asset Management Software
ITSM, Service Desk Software, Help Desk Software | SysAid. At SysAid, we’re proud to be part of the vibrant IT, IT asset management (ITAM), and IT service management (ITSM) communities, and that’s why we’re heavily investing in it – to enable us to better help you help your customers. Taking an active role in global IT conversations has allowed us to better understand the...
Best Free Asset Tracking Software
SysAid’s core product is designed to let businesses set up and manage a service desk for their customers, so naturally the asset tracking solution integrates well with the SysAid help desk solution. If your business uses both, they'll be able to manage assets directly from the service desk, keeping everything in an efficient, centralized location.
Source: tech.co
The Best Asset Management Software of 2017
Some of the systems are easier to use because their sole purpose is asset management. MMSoft Pulseway was the easiest overall setup we tried. GoCodes is extremely simple to use, but consider that you need to remember to apply and scan in the stickers. You must have the stickers applied in order to track the assets. Provide a checklist and your training staff can do this....
Source: au.pcmag.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SysAid mentions (0)

We have not tracked any mentions of SysAid yet. Tracking of SysAid recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: almost 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: almost 2 years ago
View more

What are some alternatives?

When comparing SysAid and Intercom, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Drift - A messaging app that helps you grow your business.