SympoQ
JitBit Helpdesk
iHelpDesk
Freshdesk
HappyFox
Zendesk
BoldDesk
Genio
UserVoice
Freshdesk
UseResponse
Intercom
Zendesk
tawk.to
Canny
LiveAgent
SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
SympoQ| Categories |
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|---|---|
| Website | sympoq.com |
| Pricing URL | Official SympoQ Pricing |
| Details $ | paid Free Trial $10.0 / Monthly (Concept plan, one agent seat) |
| Platforms | |
| Release Date | 2018-05-22 |
UserVoice| Categories |
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|---|---|
| Website | uservoice.com |
| Pricing URL | - |
| Details $ | - |
| Platforms | |
| Release Date | - |
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SympoQ's answer
Startups and agile support teams.
SympoQ's answer
SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.
SympoQ's answer
SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
SympoQ's answer
SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.
SympoQ's answer
SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
SympoQ's answer
Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 1 year ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / about 2 years ago
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: about 2 years ago
Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / about 2 years ago
Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 2 years ago
JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software
UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial
