Software Alternatives & Reviews

SympoQ VS iHelpDesk

Compare SympoQ VS iHelpDesk and see what are their differences

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

SympoQ

Categories
  • Help Desk And Ticketing
  • Customer Support
  • Support Automation
  • Customer Service
  • IT Helpdesk
  • Live Chat
  • Knowledge Base
Website sympoq.com
Pricing URL Official SympoQ Pricing
Details $paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date2018-05-22

iHelpDesk

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Help Desk And Ticketing
Website ihelpdesk.com
Pricing URL Official iHelpDesk Pricing
Details $-
Platforms
-
Release Date-

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

iHelpDesk features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to SympoQ and iHelpDesk)
Customer Support
55 55%
45% 45
Customer Service
60 60%
40% 40
Help Desk
48 48%
52% 52
Help Desk And Ticketing
56 56%
44% 44

Questions and Answers

As answered by people managing SympoQ and iHelpDesk.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

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What are some alternatives?

When comparing SympoQ and iHelpDesk, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BoldDesk - Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.