Swapstack VS Freshdesk

Swapstack Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Swapstack mentions (6)

• How to monetise a newsletter on Psychology?

  Go to swapstack.co and make an ad posting there with correct details about your newsletter. Source: almost 2 years ago

• Anyone tried running ads in email newsletters? Here are some tips I've learned over the years:

  💡 Top tip: Check out marketplaces that are trying to make the process of newsletter advertising more transparent. The top three are Swapstack, Paved, and Hecto. Source: about 2 years ago

• Feedback about Letterwell.co ?

  I use https://swapstack.co/ for Sponsorships. Source: over 2 years ago

• What have you found is the best way to advertise?

  I recommend using something like Swapstack (https://swapstack.co/) to get infront of the targeted audience instead of Google Ads. They also have Plug & Play feature where you have to only pay the writer for the clicks and conversions they got for you. Highly recommend that! Source: over 2 years ago

• Have a business problem you're trying to solve? I want to help. No string/pitches attached. :)

  Two-sided marketplace built on Bubble: https://swapstack.co/. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago