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Supportbench VS Vision Helpdesk

Compare Supportbench VS Vision Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Supportbench logo Supportbench

Supportbench is a customer service solution that delivers on your promises to customers.

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Supportbench Landing page
    Landing page //
    2023-10-04
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Supportbench

Categories
  • Help Desk
  • Customer Support
  • Monitoring Tools
  • CRM
Website supportbench.com
Pricing URL Official Supportbench Pricing
Details $-
Platforms
-
Release Date-
Edit details

Vision Helpdesk

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Live Chat
  • Service Desk
  • ITSM
  • IT Helpdesk
  • Help Desk And Ticketing
Website visionhelpdesk.com
Pricing URL Official Vision Helpdesk Pricing
Details $freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date2007-01-01
Edit details

Supportbench features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Supportbench videos

+ Add

Supportbench Overview

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Supportbench and Vision Helpdesk)

Supportbench

Vision Helpdesk

Customer Support
14 14%
Customer Support
86% 86
Help Desk
8 8%
Help Desk
92% 92
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Supportbench and Vision Helpdesk

Supportbench Reviews

We have no reviews of Supportbench yet.
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Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Supportbench mentions (0)

We have not tracked any mentions of Supportbench yet. Tracking of Supportbench recommendations started around Mar 2021.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

What are some alternatives?

When comparing Supportbench and Vision Helpdesk, you can also consider the following products

Web Optimizer - IT Management

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CID - Cloud-based Computer Diagnostic App

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BeAnywhere Support Express - Get Live From the Cloud

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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