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SupportBee VS OTRS ITSM

Compare SupportBee VS OTRS ITSM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SupportBee logo SupportBee

SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • SupportBee Landing page
    Landing page //
    2021-10-11
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

SupportBee

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website supportbee.com
Pricing URL Official SupportBee Pricing
Edit details

OTRS ITSM

Categories
  • Help Desk
  • Customer Support
  • Service Desk
  • Project Management
Website otrs.com
Pricing URL-
Edit details

SupportBee videos

+ Add

Introduction to SupportBee

More videos:

  • Review - moustach.io review of supportbee.com
  • Review - A tour of SupportBee's Insightly integration

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to SupportBee and OTRS ITSM)

SupportBee

OTRS ITSM

Help Desk
83 83%
Help Desk
17% 17
Customer Support
86 86%
Customer Support
14% 14
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Customer Service
73 73%
Customer Service
27% 27

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SupportBee and OTRS ITSM

SupportBee Reviews

11 Best Customer Service Software & Apps You Need in 2022
SupportBee offers affordable ticketing software for businesses of all sizes. With a shared inbox, knowledge base, and a customer portal, SupportBee makes it easy to track and manage issues.Â
Source: krisp.ai
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
SupportBee is designed like an email app, with labels, HTML email rendering, and Gmail-style shortcuts. You can save snippets of text to quickly fill out important parts of email replies, mixing and matching snippets for each part of your reply instead of relying on full canned replies. With simple filtering to send tickets to the right team member, and SupportBee...
Source: zapier.com

OTRS ITSM Reviews

We have no reviews of OTRS ITSM yet.
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What are some alternatives?

When comparing SupportBee and OTRS ITSM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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