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Spiceworks Help Desk VS OpsGenie

Compare Spiceworks Help Desk VS OpsGenie and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22
  • OpsGenie Landing page
    Landing page //
    2023-07-22

Spiceworks Help Desk videos

+ Add

Cloud Spiceworks Help Desk | IT Support Ticketing Training

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to Spiceworks Help Desk and OpsGenie)

Spiceworks Help Desk

OpsGenie

Monitoring Tools
34 34%
Monitoring Tools
66% 66
Help Desk
100 100%
Help Desk
0% 0
Incident Management
0 0%
Incident Management
100% 100
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spiceworks Help Desk and OpsGenie

Spiceworks Help Desk Reviews

We have no reviews of Spiceworks Help Desk yet.
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OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

What are some alternatives?

When comparing Spiceworks Help Desk and OpsGenie, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

PagerDuty - Cloud based monitoring service

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

VictorOps - We make on-call suck less & help teams to solve problems faster.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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