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Sparkcentral VS Cisco Contact Center

Compare Sparkcentral VS Cisco Contact Center and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

Cisco Contact Center logo Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • Cisco Contact Center Landing page
    Landing page //
    2023-10-02

Sparkcentral

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • CRM
Website sparkcentral.com
Edit details

Cisco Contact Center

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Ticketing System
Website cisco.com
Edit details

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Cisco Contact Center videos

+ Add

Cisco Contact Center Enterprise (CCE) 12.5 Curriculum Launch

More videos:

  • Review - T-Mobile transforms customer care with Cisco Contact Center

Category Popularity

0-100% (relative to Sparkcentral and Cisco Contact Center)

Sparkcentral

Cisco Contact Center

Customer Support
55 55%
Customer Support
45% 45
Help Desk
53 53%
Help Desk
47% 47
Customer Service
51 51%
Customer Service
49% 49
CRM
100 100%
CRM
0% 0

User comments

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What are some alternatives?

When comparing Sparkcentral and Cisco Contact Center, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Brand Embassy - Brand Embassy is social customer service software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk Support - Social Customer Support and Help Desk and Ticketing

LiveWorld - LiveWorld offers social customer service and conversational marketing solutions.

Smooch.io for Facebook Messenger - Message your customers from Slack, Front, a bot or anywhere!

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