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SolarWinds Web Help Desk VS Helpspot

Compare SolarWinds Web Help Desk VS Helpspot and see what are their differences

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SolarWinds Web Help Desk logo SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds® Web Help Desk™.

Helpspot logo Helpspot

HelpSpot is a web-based help desk software solution for organizations dealing with the challenges of email and web customer service. HelpSpot offers both hosted and managed solutions.
  • SolarWinds Web Help Desk Landing page
    Landing page //
    2023-09-22
  • Helpspot Landing page
    Landing page //
    2023-10-07

SolarWinds Web Help Desk videos

No SolarWinds Web Help Desk videos yet. You could help us improve this page by suggesting one.

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Helpspot videos

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HelpSpot 4.5 Preview

More videos:

  • Review - HelpSpot Integration
  • Review - HelpSpot Knowledge Base and Responses - Advanced Webinar

Category Popularity

0-100% (relative to SolarWinds Web Help Desk and Helpspot)

SolarWinds Web Help Desk

Helpspot

Help Desk
19 19%
Help Desk
81% 81
Service Desk
100 100%
Service Desk
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Web Help Desk and Helpspot

SolarWinds Web Help Desk Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
With SolarWinds Online Help Desk, you can track assets from initial request to approval to final purchase and inventory entry. Its ability to interface with remote control software enables IT specialists to immediately start a remote session on any of the computers mentioned in their asset inventory. With just one click, you can begin a screen-sharing session with the remote...
Source: infraon.io
The Best Asset Management Software of 2017
Bottom Line: A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user interface and a nice price.
Source: au.pcmag.com

Helpspot Reviews

We have no reviews of Helpspot yet.
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What are some alternatives?

When comparing SolarWinds Web Help Desk and Helpspot, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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