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SolarWinds Service Desk VS OpsGenie

Compare SolarWinds Service Desk VS OpsGenie and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • OpsGenie Landing page
    Landing page //
    2023-07-22

SolarWinds Service Desk

Categories
  • Help Desk
  • Service Desk
  • Project Management
  • IT Service Management
Website solarwinds.com
Edit details

OpsGenie

Categories
  • Monitoring Tools
  • Incident Management
  • Site Reliability
  • Log Management
Website atlassian.com
Edit details

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to SolarWinds Service Desk and OpsGenie)

SolarWinds Service Desk

OpsGenie

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
35 35%
Monitoring Tools
65% 65
Service Desk
100 100%
Service Desk
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

Share your experience with using SolarWinds Service Desk and OpsGenie. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and OpsGenie

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

What are some alternatives?

When comparing SolarWinds Service Desk and OpsGenie, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

PagerDuty - Cloud based monitoring service

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

VictorOps - We make on-call suck less & help teams to solve problems faster.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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