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SolarWinds Service Desk VS Jira Service Desk

Compare SolarWinds Service Desk VS Jira Service Desk and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

SolarWinds Service Desk videos

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SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to SolarWinds Service Desk and Jira Service Desk)

SolarWinds Service Desk

Jira Service Desk

Help Desk
38 38%
Help Desk
62% 62
Service Desk
50 50%
Service Desk
50% 50
Project Management
46 46%
Project Management
54% 54
Monitoring Tools
100 100%
Monitoring Tools
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Jira Service Desk

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing SolarWinds Service Desk and Jira Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Spiceworks Help Desk - Help desk software features that work for IT

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