Software Alternatives & Reviews

SnapEngage VS Desk.com

Compare SnapEngage VS Desk.com and see what are their differences

SnapEngage logo SnapEngage

SnapEngage live chat helps you to sell better and help your customer more effectively with both live chat and screen captures.

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!
  • SnapEngage Landing page
    Landing page //
    2023-07-18
  • Desk.com Landing page
    Landing page //
    2023-10-09

SnapEngage

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • CRM
Website snapengage.com
Pricing URL Official SnapEngage Pricing

Desk.com

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • CRM
Website desk.com
Pricing URL Official Desk.com Pricing

SnapEngage videos

SnapEngage Review

More videos:

  • Review - SnapEngage - Intro to the agent chat portal
  • Review - SnapEngage Conversations Hub

Desk.com videos

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

Category Popularity

0-100% (relative to SnapEngage and Desk.com)
Customer Support
39 39%
61% 61
Help Desk
29 29%
71% 71
Live Chat
100 100%
0% 0
Customer Service
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SnapEngage and Desk.com

SnapEngage Reviews

We have no reviews of SnapEngage yet.
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Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

Social recommendations and mentions

Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SnapEngage mentions (0)

We have not tracked any mentions of SnapEngage yet. Tracking of SnapEngage recommendations started around Mar 2021.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: over 2 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: almost 3 years ago

What are some alternatives?

When comparing SnapEngage and Desk.com, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.