Software Alternatives & Reviews

Smaply VS Oracle CX

Compare Smaply VS Oracle CX and see what are their differences

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.

Oracle CX logo Oracle CX

Oracle CX is an integrated CRM solution focusing on customer experience across marketing, sales, commerce, service and social channels.
  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

  • Oracle CX Landing page
    Landing page //
    2023-07-21

Smaply

Website
smaply.com
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com

Oracle CX

Website
oracle.com
Pricing URL
-
$ Details
-
Platforms
-

Smaply videos

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Oracle CX videos

The Oracle CX and MBX 2019 review - with Brian Sommer

More videos:

Category Popularity

0-100% (relative to Smaply and Oracle CX)
Customer Journey
100 100%
0% 0
Web Analytics
0 0%
100% 100
Marketing Platform
100 100%
0% 0
Analytics
0 0%
100% 100

User comments

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What are some alternatives?

When comparing Smaply and Oracle CX, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Gotcha - User-centric analytics & triggers, driven by micro-surveys

Touchpoint Dashboard - Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way.

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.