Simple Machines Forum VS Zoho Desk

Simple Machines Forum Reviews

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Simple Machines Forum mentions (4)

• Just remember forums exist

  Https://simplemachines.org/ This looks nice. Doesn't look like it has tags/flair though. Lots of questions in regards to how it compares to the other options. Source: 11 months ago

• Is there a painless way to set up a forum website on a raspberry pi?

  I've always been a fan of SMF. Install is pretty straight forward. Source: over 1 year ago

• The Platformer #25: High-Impact Hacking

  This project, called YaBB — Yet another Bulletin Board (I’ve always been good at naming things) — is pretty much dead. A few months ago the website was still up, but it appears to be down now. Yes, the project was forked into YaBB SE (a direct PHP port), and ultimately evolved into Simple Machines Forum, which still seems to be under development today (and powers Bitcoin Talk — if you’re still into the crypto thing). - Source: dev.to / over 1 year ago

• Integrating Forums in an android app?

  Is it possible to integrate forums like Simple Machines Forum in an app or any other forum? Or is there any package/plugin that makes it easier to develop it and integrate it with firebase/firestore. Source: about 2 years ago

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 2 years ago