Software Alternatives & Reviews

SightCall VS ViiBE.co

Compare SightCall VS ViiBE.co and see what are their differences

SightCall logo SightCall

SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.
  • SightCall Landing page
    Landing page //
    2023-09-22
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

SightCall

Categories
  • Communication
  • Messaging
  • Instant Messaging
  • Group Chat & Notifications
Website sightcall.com
Pricing URL-
Platforms
-

ViiBE.co

Categories
  • Remote Support
  • Technical Maintenance
  • Customer Support
  • Ticketing System
Website viibe.co
Pricing URL Official ViiBE.co Pricing
Platforms
Android iOS Web Mac OSX Google Chrome Linux Firefox

SightCall features and specs

No features have been listed yet.

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

SightCall videos

SightCall Visual Support for Field Service Empowers Techs with Expert Communications

More videos:

  • Review - SightCall Visual Support for Salesforce Service Cloud
  • Tutorial - SightCall Tutorial

ViiBE.co videos

Optimize technical support and after-sales services with ViiBE

Category Popularity

0-100% (relative to SightCall and ViiBE.co)
Communication
100 100%
0% 0
Customer Support
53 53%
47% 47
Messaging
100 100%
0% 0
Remote Support
0 0%
100% 100

User comments

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What are some alternatives?

When comparing SightCall and ViiBE.co, you can also consider the following products

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

TechSee - Intelligent visual customer support solution

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Nimbuzz - Get the latest, headlines, breaking, regional news fast.

NetSupport 24-7 - Innovative software solutions for schools and enterprises. Award winning Remote Control, Classroom Management, Safeguarding, Asset Management and ServiceDesk solutions. Learn more and get your FREE Trial today.