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Scorebuddy VS NICE inContact

Compare Scorebuddy VS NICE inContact and see what are their differences

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Scorebuddy logo Scorebuddy

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Scorebuddy Landing page
    Landing page //
    2023-06-17
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Scorebuddy

Categories
  • Communication
  • Work Management
  • Business & Commerce
  • CRM
Website scorebuddyqa.com
Edit details

NICE inContact

Categories
  • Communication
  • Customer Support
  • Enterprise Communication
  • Customer Communication Management
Website niceincontact.com
Edit details

Scorebuddy videos

+ Add

Scorebuddy Explainer Video

More videos:

  • Review - Scorebuddy - Simple Staff Scoring Solution for Quality Monitoring Customer Service

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Scorebuddy and NICE inContact)

Scorebuddy

NICE inContact

Communication
25 25%
Communication
75% 75
Business & Commerce
100 100%
Business & Commerce
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Scorebuddy and NICE inContact

Scorebuddy Reviews

We have no reviews of Scorebuddy yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Scorebuddy and NICE inContact, you can also consider the following products

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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