Scalefusion
Hexnode MDM
ManageEngine Mobile Device Manager Plus
Jamf Pro
Soti MobiControl
Cisco Meraki Systems Manager
Addigy
AirDroid Business
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Scalefusion is a Mobile Device & Endpoint Management software helping businesses globally to secure and manage their device fleet. Scalefusion simplifies the management of a diverse fleet of Android, iOS, macOS and Windows 10 devices. The platform extends support to various deployment scenarios such as dedicated-device, COPE (Corporate-owned, Personally Enabled), and BYOD (Bring Your Own Device).
The vendor states over 6000 businesses globally rely on Scalefusion to manage their company-owned and employee-owned (BYOD) devices. Organizations big and small from various sectors like Logistics, Healthcare, Retail, Education, Financial Services, and many more use Scalefusion.
Solution Offerings by Business Initiative: Mobile Device Management Enterprise Mobility Management Rugged Device Management Bring Your Own Device (BYOD) Unified Endpoint Management
Supported Operating Systems: Android Management iOS Management Windows 10 Management macOS Management
Scalefusion FreshdeskOne of the standout features of Scalefusion MDM is its versatility as a SaaS solution. Unlike standard device management software, it offers a comprehensive array of control and security measures for managed devices. This level of granularity empowers our IT administrators to effectively manage devices remotely, a crucial capability given the geographic dispersion of our teams across different time zones. With Scalefusion, we can seamlessly execute remote control and management tasks
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Scalefusion. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
According to Techradar, Scalefusion is one of the five Best MDM Solutions of the year. This ranking is due to the fact that Techradar found scalefusion to be a very efficient tool to enable enterprises to achieve secure enterprise mobility environment. It is possible to remotely lock the managed mobile device. Only if you have set a passcode for the mobile device will the user be prompted to enter the passcode... Source: over 1 year ago
Alarmy's disable power off feature doesn't work on my phone anymore so now I use this website called scalefusion to disable the power off menu on my smartphone. So that I don't turn off my phone when the alarm rings. Source: over 1 year ago
Scalefusion - Its an MDM (mobile device management) app I use to disable the power off function of my android so that I won't be able to turn off my phone when Alarmy rings. Source: over 1 year ago
Scalefusion - An MDM app I use to disable the power off function of my android. So that I don't turn off my phone when Alarmy rings. It also restricts installation of apps without manually enabling the app from scalefusion website. Source: over 1 year ago
Based on you coming into this blind and with no relevant XP, I'd suggest something like Scalefusion: https://scalefusion.com/. Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.