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Salesforce Service Cloud VS LimeCall

Compare Salesforce Service Cloud VS LimeCall and see what are their differences


Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

The smartest way to generate and convert inbound leads instantly into qualified sales meetings and sales calls with Click-to-Call, Call Tracking, Voice Automation, and Call Scheduling.
Salesforce Service Cloud Landing Page
Salesforce Service Cloud Landing Page
LimeCall Landing Page
LimeCall Landing Page

Live calls will speed up your customer service and positively impact your sales. Use Live Callback within 28 seconds to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

Customer retention is a key factor for the growth of any business. Click to call and callback does the following for you: Presents the human face behind your website Allows the customers to contact you on their terms and at their convenience, without any delay Provides informed service by agents who were preemptively briefed with caller information

Our features include the pre-built templates for: 1. Capture lead analytics 2. Protect customer privacy 3. Alerts & notifications 4. Personalized IVR 5. Personalized follow-ups 6. Lead Generation 7. Call recording 8. Call center & Inside sales team integration 9. Automated calls/SMS 10. Call Routing

Limecall Advantage: 1. High-level security 2. 24/7 Customer support & maintenance 3. 99.9% uptime 4. Call back within 28 seconds 5. Free International calls 7. Basic widget customization 8. Free performance report

Our Use Cases include: 1. Automotive 2. Real Estate 3. Travel 4. Software, IT & Technology 5. Finance & Insurance 6. Travel, Tourism & Aviation 7. SaaS 8. E-Commerce & Retail

Salesforce Service Cloud details

Categories
Help Desk Customer Support Customer Service
Website salesforce.com  
Pricing URL-
Details $-
Platforms
-

LimeCall details

Categories
Lead Generation Call Tracking And Analytics Call Management Sales Tools Lead Scoring Call Center Services Lead Conversion
Website limecall.com  
Pricing URL Official LimeCall Pricing  
Details $freemium
Platforms
Browser

Salesforce Service Cloud features and specs

Not specified yet

LimeCall features and specs

SMS notifications Yes
Email notifications Get notified
Desktop Notification Yes
Export to CSV You can export profile statistics and contact data to CSV
Lead Generation Power search with smart scoring to identify the best matches
Advanced reports and statistics Yes
Personalize your app Customize your app the way you want
Widget Personalization Yes
Caller ID Yes
Caller Forms Yes
Calendars Scheduled calls, Leave message, Call recording, SMS follow-up, Retrying failed calls, Callback from dashboard
Security User permissions, Country blocking, IP blocking, Blacklist number
Integrations Wordpress, Zapier, Hubspot, Google Tag Manager, Slack, Zendesk, Freshdesk, Intercom, Rest & JS API, Dedicated integrations

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

LimeCall videos

No LimeCall videos yet. You could help us improve this page by suggesting one.

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Category Popularity

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and LimeCall

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

LimeCall Reviews

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What are some alternatives?

When comparing Salesforce Service Cloud and LimeCall, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Callpage - Callpage.io is widget which help you to get up to 75% more inbound calls from your website by...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveCall - LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

User reviews

Share your experience with using Salesforce Service Cloud and LimeCall. For example, how are they different and which one is better?

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