Software Alternatives & Reviews

Salesforce Service Cloud VS Bitrix24

Compare Salesforce Service Cloud VS Bitrix24 and see what are their differences


Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!
Salesforce Service Cloud Landing Page
Salesforce Service Cloud Landing Page
Bitrix24 Landing Page
Bitrix24 Landing Page

Salesforce Service Cloud details

Categories
Help Desk Customer Support Customer Service
Website salesforce.com  
Pricing URL-
Details $-

Bitrix24 details

Categories
Project Management Task Management Communication CRM CRM Platforms Work Collaboration Intranet
Website bitrix24.com  
Pricing URL Official Bitrix24 Pricing  
Details $freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Bitrix24 videos

Bitrix24 Introduction New

More videos:

  • - Bitrix24: CRM (Demo)
  • - Video Review for Bitrix24

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Bitrix24

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

Bitrix24 Reviews

11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
If you need virtual PBX to sell or manage existing clients via phone, you’ll need a CRM system. Which is included in Bitrix24 free of charge! Importing calling lists or your current customer database takes only a minute. Bitrix24 supports both incoming and outbound calls to/from inside CRM, lets you see client info during call and add notes while you are talking.
Best Call Center Software: The Complete List (2020 Update)
With telephony completely intergrated into Bitrix24, you can call any mobile phone or landline domestically or internationally. No need for any special IP-telephony equipment.
Best helpdesk software of 2020: for ticketing and support
Bitrix24 is a powerful platform that includes a contact center as well as features for staff communications, project management, and CRM. The contact center aspect allows for a wide range of communications channels to be covered, not least live chat, social media messages, as well as SMS, email, and even phone calls. There's a free tier for up to 12 users. After that, their...
VisionFlow alternative
it’s a completed package very similar to Bitrix24, containing Project Management, CRM, HelpDesk in one. If you are looking for a Free VisionFlow
10 All Time Best Basecamp Alternatives for Project Management
Bitrix24 is a social Intranet for your business. It’s also a task management app, integrated with document sharing and time-tracking with social network apps. What it offers include blogs, calendars, files, tasks, photos, workgroups, likes, task comments, kanban boards and more! It advocates a freemium model. Get the free version of this task management software here. You...
Source: sprout24.com

What are some alternatives?

When comparing Salesforce Service Cloud and Bitrix24, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

monday.com - The most intuitive platform to manage projects and teamwork

User reviews

Share your experience with using Salesforce Service Cloud and Bitrix24. For example, how are they different and which one is better?

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