Ringio VS Dixa

Ring.io is a sales productivity platform that offers powerful tools designed to streamline sales communication and increase sales efficiency. Click-to-call: users can make calls directly from their web browser or CRM. The power dialer allows sales teams to make a high volume of calls quickly and efficiently. The voicemail drop feature allows users to pre-record voicemail messages and drop them into a prospect's voicemail box with the click of a button. RingLocal increases the likelihood of a prospect answering the phone by making it look like a local call. Call logging ensures that all calls are logged and tracked, and the iPhone app allows users to make calls from their mobile devices. Business SMS allows users to send and receive text messages from their business phone number, while video for sales allows sales teams to incorporate video into their sales communications. IVR and call queuing help to ensure that calls are routed to the right person, while warm transfer allows for a seamless transfer of a call from one person to another. Sales coaching and call recording help to improve the performance of sales teams, while live call monitoring allows managers to listen in on calls in real time. Call disposition and call whisper help to ensure that calls are properly categorized and that sales reps are prepared for the call. Analytics provide insights into call performance, while the calling productivity dashboard provides a real-time view of sales team productivity.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.