Ringio VS channels.app

Ring.io is a sales productivity platform that offers powerful tools designed to streamline sales communication and increase sales efficiency. Click-to-call: users can make calls directly from their web browser or CRM. The power dialer allows sales teams to make a high volume of calls quickly and efficiently. The voicemail drop feature allows users to pre-record voicemail messages and drop them into a prospect's voicemail box with the click of a button. RingLocal increases the likelihood of a prospect answering the phone by making it look like a local call. Call logging ensures that all calls are logged and tracked, and the iPhone app allows users to make calls from their mobile devices. Business SMS allows users to send and receive text messages from their business phone number, while video for sales allows sales teams to incorporate video into their sales communications. IVR and call queuing help to ensure that calls are routed to the right person, while warm transfer allows for a seamless transfer of a call from one person to another. Sales coaching and call recording help to improve the performance of sales teams, while live call monitoring allows managers to listen in on calls in real time. Call disposition and call whisper help to ensure that calls are properly categorized and that sales reps are prepared for the call. Analytics provide insights into call performance, while the calling productivity dashboard provides a real-time view of sales team productivity.

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

• all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

• integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

• the mobile app, so you can handle important business calls anytime and anywhere;

• Chrome extension, so you can make and answer one-click calls from your computer;

• two-way SMS communication, so you aren’t limited to phone calls in your customer service;

• the IVR system, so you can let your customers call the right agent every time they want;

• international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.