Software Alternatives & Reviews

Raiseaticket VS ZenDesk

Compare Raiseaticket VS ZenDesk and see what are their differences


Raiseaticket is a 100% free cloud based helpdesk for customer service and support. The saas provides portal, workflows, insights to manage communications for the support and service process.

Zendesk is a beautiful, lightweight help-desk solution.
Raiseaticket Landing Page
Raiseaticket Landing Page

Raiseaticket is a web-based helpdesk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.

Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.

Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.

ZenDesk Landing Page
ZenDesk Landing Page

Raiseaticket details

Categories
Help Desk And Ticketing Customer Service Customer Support
Website raiseaticket.com  
Pricing URL Official Raiseaticket Pricing  
Details $free

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-

Raiseaticket videos

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ZenDesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • - Zendesk product demo
  • - Zendesk Review

Category Popularity

0-100% (relative to Raiseaticket and ZenDesk)
2
2%
98%
98
1
1%
99%
99
4
4%
96%
96

Reviews

These are some of the external sources and on-site user reviews we've used to compare Raiseaticket and ZenDesk

Raiseaticket Reviews

  1. Easy to get started and operate
    🏁 Competitors: ZenDesk, Zoho Desk, HappyFox
    πŸ‘ Pros:    Multiple sla|Multiple channels|Rest api|User-friendly|Custom reports|Notifications|Slack and teams notification
  2. User-friendly and easy to use
    🏁 Competitors: Zoho Desk, Freshdesk
    πŸ‘ Pros:    Rest api|Multiple sla
  3. User friendly and high performance
    🏁 Competitors: ZenDesk, Freshdesk, Zoho Desk, HappyFox
    πŸ‘ Pros:    Multiple sla|Knowledge base|Multiple channels|Notifications|Slack and teams notification integration|Easy to get started and operate

ZenDesk Reviews

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
Source: medium.com
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc....
Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com

Social recommendations and mentions

Based on our record, ZenDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Raiseaticket mentions (0)

We have not tracked any mentions of Raiseaticket yet. Tracking of Raiseaticket recommendations started around Mar 2021.

ZenDesk mentions (1)

  • Question regarding binance having a plan to improve their support department and bring back a bit of trust with this company
    SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com. - Source: Reddit / 7 months ago

What are some alternatives?

When comparing Raiseaticket and ZenDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho SalesIQ - Hassle free live chat re-imagined for business growth

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Desk - An award-winning & beloved desktop publishing client, exclusively for OS X.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zoho Desk - Industry's first context-aware Helpdesk Software

User reviews

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