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QEvalPro VS NICE inContact CXone

Compare QEvalPro VS NICE inContact CXone and see what are their differences

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QEvalPro logo QEvalPro

Quality Matters

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • QEvalPro Landing page
    Landing page //
    2021-08-11

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.

  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

QEvalPro

Website
qevalpro.com
Pricing URL
Official QEvalPro Pricing
$ Details
paid Free Trial $30.0 / Monthly (30 Users)
Platforms
Browser Web Internet Explorer Windows Google Chrome Safari Firefox Chrome OS Mac OSX Linux Cloud
Edit details

NICE inContact CXone

Website
nice.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

QEvalPro features and specs

  • Complete Workflow Support: Yes
  • Agent Coaching: Yes
  • Agent Feedback: Yes
  • Manage Customer Experience: Yes
  • Cloud-based: Yes
  • Complete Workflow Process Support: Yes
  • Dashboards: Yes
  • Performace Alerts: Yes
  • Calibration: Yes
  • Real time reporting: Yes
  • Real time monitoring: Yes
  • Unlimited Evaluation Forms: Yes
  • Customizable look and feel: Yes
  • Customizable Forms: Yes
  • Agent Scorecard: Yes
  • Analytics and Reporting: Yes
  • PCI compliance: Yes
  • Recording Encryption: Yes
  • E-Signatures: Yes
  • Notifications: Yes
  • Dispute and Resolution Process: Yes
  • Agent Coaching: Yes
  • Chat Function: Yes
  • Call Upload to Form: Yes
  • Active User Dashboard: Yes

NICE inContact CXone features and specs

No features have been listed yet.

QEvalPro videos

+ Add

QEval Demo

More videos:

  • Tutorial - Etech's QEval | Call Centre Quality Monitoring Software | Overview
  • Review - Improve Contact Center Agent Performance with Etech's QEvalPro
  • Tutorial - Etech's QEvalPro for Call Center Quality Monitoring
  • Tutorial - Empower Contact Center Agents with Etech's QEval
  • Tutorial - Interaction Analytics Simplified with QEval | Call Center Quality Monitoring

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to QEvalPro and NICE inContact CXone)

QEvalPro

NICE inContact CXone

Communication
28 28%
Communication
72% 72
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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What are some alternatives?

When comparing QEvalPro and NICE inContact CXone, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

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