Software Alternatives & Reviews

Pulseway VS ManageEngine ServiceDesk Plus

Compare Pulseway VS ManageEngine ServiceDesk Plus and see what are their differences

Pulseway logo Pulseway

Pulseway changes the enterprise monitoring and management game with its mobile management solution.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Pulseway Landing page
    Landing page //
    2023-02-07
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Pulseway

Categories
  • IT Management
  • Monitoring Tools
  • Help Desk
  • MSP
Website pulseway.com
Pricing URL Official Pulseway Pricing
Details $-
Platforms
-

ManageEngine ServiceDesk Plus

Categories
  • Service Desk
  • Help Desk
  • Ticketing System
  • Incident Management
  • IT Service Management
  • IT Asset Management
  • Change Management
  • Project Management
Website manageengine.com
Pricing URL Official ManageEngine ServiceDesk Plus Pricing
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser

Pulseway features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Pulseway videos

Control Your PC from ANYWHERE! - Pulseway Showcase

More videos:

  • Demo - Pulseway - Overview Demo
  • Review - IT Admin Tool | Pulseway.com - ft. Linus Tech Tips

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Pulseway and ManageEngine ServiceDesk Plus)
Monitoring Tools
64 64%
36% 36
Help Desk
16 16%
84% 84
Log Management
100 100%
0% 0
Service Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pulseway and ManageEngine ServiceDesk Plus

Pulseway Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
15 Best IT Monitoring Tools and Software
Pulseway is an RMM with an available free trial and with solutions available for managed service providers, on-prem IT departments, and individual use.
Source: blog.inedo.com
The top 19 APM tools in 2020
Pulseway is an APM solution that enables you to monitor the health and performance of Windows, Mac, and Linux apps all from one central interface. The platform integrates with a number of third-party services, including Zendesk, Slack, and PagerDuty, enabling you to extend the solution to get even more value from it.
Source: raygun.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

What are some alternatives?

When comparing Pulseway and ManageEngine ServiceDesk Plus, you can also consider the following products

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website