ProProfs Live Chat
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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. With ProProfs Chat, you can guarantee your customers that their support queries won’t go unanswered. With the help of its chatbot feature, you can make sure that you never miss out on a support opportunity for your business. The chatbot will help you answer frequently asked questions, route the visitors to the right department and generate tickets in the absence of agents. This will help you capture all support opportunities and make sure not a single one of them goes unanswered.
Moreover, it also offers detailed reports and in-depth analysis of how your agents performed during the conversation with your customers online. This enables your business to identify support loopholes and areas where your operators need to be trained again. Besides that, the reports section helps you understand if your customers were satisfied after the support process came to an end.
ProProfs Chat also allows you to send proactive triggers through features like chat greetings. They are triggered on the basis of your visitor’s browsing behavior on the website. You can also set up Announcements that help your business update visitors about upcoming events, sales, discounts and what’s new with your company.
ProProfs Live Chat| Categories |
|
|---|---|
| Website | proprofschat.com |
| Pricing URL | Official ProProfs Live Chat Pricing |
| Details $ | - |
| Platforms | |
| Release Date | - |
LiveChat| Categories |
|
|---|---|
| Website | livechat.com |
| Pricing URL | Official LiveChat Pricing |
| Details $ | paid Free Trial $20.0 / Monthly (1 agent) |
| Platforms | |
| Release Date | 2002-06-01 |
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ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.
For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.
Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.
Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: almost 2 years ago
I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 3 years ago
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