Pointel DCCM VS monday.com
Compare Pointel DCCM VS monday.com and see what are their differences
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Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
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CallTrackingMetrics
Invoca
Scormify.io
monday.com
Asana
Wrike
Basecamp
ClickUp
Smartsheet
Teamwork
Teamgantt
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.
Pointel DCCM| Categories |
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|---|---|
| Website | pointel.com |
| Pricing URL | - |
| Details $ | - |
| Platforms |
monday.com| Categories |
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|---|---|
| Website | monday.com |
| Pricing URL | Official monday.com Pricing |
| Details $ | paid Free Trial $14.0 / Monthly (per seat) |
| Platforms |
It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.
When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.
Based on our record, monday.com seems to be more popular. It has been mentiond 335 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / 4 months ago
With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: 4 months ago
Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: 4 months ago
I'm thinking about using small to medium group projects in my classroom to teach students the basics of project management (breaking big tasks into smaller ones, assigning roles, identifying dependencies, estimating effort/duration, tracking progress, etc.) I can do it using google sheets, but I was curious if anyone here has leveraged online tools like monday.com, Asana, Trello, etc. In the educational space. Source: 5 months ago
I've made my life a LOT easier by starting an organized task list - I used monday.com but you can use whatever works best for you. I categorized things by small, medium and large projects, and low-med-high priorities. Source: 5 months ago
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Basecamp - A simple and elegant project management system.